Privacy Policy

1. Who we are

Stream Trade Company Ltd ("StreamTrade", "we", "us") is a company registered in the United Kingdom, supplying valves, actuators, and related components for data center liquid cooling systems. We are registered with the UK Information Commissioner's Office (ICO) as a data controller.

2. What information we collect

When you submit an inquiry through this website, we collect the information you provide directly, which may include:

• Your name and/or company name
• Your email address
• The requirements or message you write in the inquiry form (e.g. facility size, pipe diameter, control signal type)

We use Cloudflare Web Analytics on this website to understand overall visitor numbers and site performance. This tool does not use cookies and does not create a persistent identifier that can track you across websites or visits — it only records anonymous, aggregated statistics such as page views, approximate location (country level), and device type. We do not use any advertising pixels or cross-site tracking tools.

3. How we use your information

We use the information you submit solely to:

• Respond to your inquiry and provide an initial selection recommendation or quote
• Communicate with you about your order, if one proceeds
• Keep basic records of business correspondence

We do not sell your information, and we do not use it for marketing without your separate consent.

4. Legal basis for processing

Under UK GDPR, we rely on legitimate interests (responding to a business inquiry you initiated) and, where an order proceeds, performance of a contract as our legal basis for processing your data.

5. Third parties who process data on our behalf

To operate this website and handle inquiries, we use the following third-party service providers, each of which processes data under its own privacy policy:

• FormSubmit.co — receives and forwards the contents of the inquiry form
• Cloudflare — provides DNS and email-routing services (forwarding inquiries to our inbox), and cookie-free Web Analytics for basic, anonymized site traffic statistics
• Vercel — hosts this website and may process standard server access logs (e.g. IP address, browser type) for security and reliability purposes

These providers may process or store data outside the United Kingdom, including in the United States. Where this occurs, it is on the basis of standard contractual clauses or an equivalent safeguard offered by the provider.

6. How long we keep your data

We keep inquiry and correspondence data for as long as reasonably necessary to respond to you, manage any resulting business relationship, and meet our accounting or legal record-keeping obligations — typically no longer than 6 years for concluded business correspondence, unless a longer period is required by law.

7. Your rights

Under UK GDPR, you have the right to:

• Ask us what personal data we hold about you and receive a copy of it
• Ask us to correct inaccurate data
• Ask us to delete your data, where we have no legal reason to keep it
• Object to certain processing, or ask us to restrict it

To exercise any of these rights, contact us at info@streamtradeco.com. If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to this policy

We may update this policy from time to time as our business or legal obligations change. The "last updated" date at the top of this page reflects the most recent revision.

9. Contact us

Questions about this policy or how we handle your data can be sent to info@streamtradeco.com.